FAQs

Welcome to the Nutech Box FAQ page! We’ve organized answers into helpful sections to make your shopping experience as smooth as possible.

📦 Orders & Shipping

Q: Do you offer free shipping?
A: Yes! We offer FREE shipping on all U.S. orders, with no minimum purchase required.

Q: Do you ship internationally?
A: Yes, we do! International shipping rates are automatically calculated at checkout based on your location.

Q: How long does shipping take?
A:

• U.S. Orders: 3–7 business days

• International Orders: 7–21 business days depending on destination

Q: How can I track my order?
A: Once your order ships, we’ll email you a tracking number so you can follow it all the way to your door.

💳 Payments

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and more.

Q: Is my payment information secure?
A: Absolutely. Our site uses SSL encryption and is PCI-compliant for maximum security.

🔁 Returns & Exchanges

Q: What’s your return policy?
A: We offer a 30-day return window for unused items in their original packaging. Please contact us first before returning.

Q: How do I return a product?
A: Simply email us at support@nutechbox.com. We’ll provide the return instructions and address.

Q: Are returns free?
A: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

🛠️ Product & Technical Support

Q: Do your products come with a warranty?
A: Some of our products include a manufacturer’s warranty. Check the product description for details or email us to confirm.

Q: My item arrived damaged — what should I do?
A: Please contact us right away with photos of the damaged item. We’ll make it right!

📩 Still Have Questions?

No problem — we’re here to help.
Email us at: support@nutechbox.com or use our Contact Us form.